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Pligg Support

I am writing this for buyer who buy product from pligg shop.
I have bought one theme from the pligg shop, now it's not working correctly, there are issue with theme. what do we do?
i need to contact seller right? what if seller don't reply or if there is no way of putting review on the product.
I understand that there is no refund of the digital goods but what if the product is incompatible or not updated to fix the bugs then?
i have contact the author but no reply.
i think There should be a warning for the buyer that there will be no support for this product or has been updated for long time or not tested.
there should be minimum standard support that seller should provide so that buyer are happy and confident. seller anyway getting the mentioned money.